Price and Payment
1.1 The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier’s published price list in force as at the date of delivery.
1.2 The Supplier may, by giving notice to the Customer at any time up to 10 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
- (a) any factor beyond the Supplier’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
- (b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or
- (c) any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.
1.3 The shipping cost is calculated as an add on in the checkout and will displayed in the checkout once a destination address has been entered, if any other costs arise during transit of the Goods these costs and charges, shall be invoiced to the Customer.
1.4 The price of the Goods is exclusive of amounts in respect of value added tax (VAT). The Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Goods.
1.5 The Supplier may invoice the Customer for the Goods on or at any time after the completion of delivery.
1.6 Our payment terms for all shopping cart orders are pre-paid. Payment can be made by Paypal, Visa, Mastercard and American Express. Over phone or quotes sent by email can be paid by direct deposit in full and cleared prior to dispatch. Payment shall be made to a nominated bank account and or by credit card. Time of payment is of the essence and must be made prior to shipping your order.
1.7 If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (due date), then the Customer shall pay interest on the overdue amount at the rate of 4% per annum above HSBC Bank Plc’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
1.8 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.
Cancellation, Returns and Refunds
2.1 Prior to the full or partial despatch of an Order customised further to a Specification, the Customer may give notice in writing to the Supplier that it wishes to cancel the Order. Upon receipt of any such notice, the Supplier shall arrange for a refund of any payment made by the Customer within a reasonable timescale, subject to the discretion of the Supplier to retain up to 20% of the value of the Order as a cancellation fee to cover any administration and incidental expenses incurred by the Supplier.
2.2 Subject to Clause 5 and Clause 8.3, due to the security nature of the Products, the Supplier is not able to offer returns and/or refunds relating to an Order for Products which the Supplier has despatched from its, or any third parties’, warehouse.
This clause 2.3 only applies if the Customer is a Consumer
Where the Customer is a Consumer, as defined by the Consumer Contracts Regulations 2013 and all subsequent amending legislation, the Customer has a right to cancel an Order within the period of seven working days, beginning on the day after we send the Despatch Confirmation, provided that:
(a) if the Customer is in possession of the Products, they must retain and take reasonable care of them, including storing the Products in a suitable place; and
(b) the Customer covers the costs of returning the Products back to the Supplier’s trading address noted at the top of these Terms.
2.4 The right of cancellation does not apply to an Order customised further to a Specification, or to an Order for Products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.